Frequently asked questions
What is the shipping policy?
Purchases are shipped within 1-2 business days after confirmation of order and are scheduled to arrive at the designated destination within 3 – 4 working days from date of receipt of order. Within Pakistan, we offer free shipping on all orders.
Are any purchases final sale?
We want you to love every Shaqtu purchase. If something isn’t right, we’ll do our best to make it right.
Return Window
You can request a return within 7 days of receiving your order.
Return Conditions
To qualify for a return:
- The item must be unused, unopened, and in its original packaging
- You’ll need proof of purchase (receipt or order confirmation)
We cannot accept returns for:
- Opened or used products
- Sale or discounted items
How to Request a Return
Email us at shaqtu.store@gmail.com within 7 days of receiving your order.
If your return is approved, we’ll send you step-by-step instructions.
Damaged or Wrong Items
If your order arrives damaged or incorrect, email us within 24 hours of delivery along with photos. We’ll arrange a replacement or refund at no extra cost.
Exchanges
We don’t process direct exchanges. You can return the product (if eligible) and place a new order.
Refunds
Once we receive and inspect your return:
- If approved, we’ll issue a refund within 10 business days
🔁 For COD Orders:
- Refunds will be processed via bank transfer or store credit, as agreed.
🔁 For Card/Online Payments:
- Refunds will go back to your original payment method.
If more than 10 business days have passed and you haven’t received your refund, contact us at shaqtustore@gmail.com
🚚 Note: Return shipping cost is the customer's responsibility unless the item received is damaged, defective, or incorrect.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
We offer free shipping.